This page gives you details about Terms & Condition and the Policies about TCD and also information about Shipping, Custom duty & taxes and Minimum Order of Purchase
Terms & Conditions
- By using this site the user has unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site:
- The user may carefully read all the information on products and services as provided in relevant sections and also in “FAQ” , please read our FAQ and our returns policy before placing an order.
- This website is operated by Drashti software Solution , Ahmedabad, Gujarat- India.
- Even though www.thecraftsdecor.com shall try to deliver the products as per the details/specifications given on the order form, it reserves (in its absolute discretion) a right to deliver a similar/alternate product for reasons beyond it’s control and any such action shall not be deemed as bad-delivery.
- Even though www. thecraftsdecor.com shall try to meet the date and time of delivery schedule as given at the time of placing order, any delayed/ early delivery for whatever reason shall not entitle the user for any damages or compensation from www.thecraftsdecor.com.
- Shall take due caution at the time of delivery to deliver the product to the correct person at the address on the order form/ estimate, but disclaims any responsibility for claims, damages, and/or compensation.
- If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email and should wait for a written clarification before using the service.
- This site is owned by Drashti software Solution , Ahmedabad, Gujarat- India. No material from this site or any other web site owned, operated or controlled by Drashti software Solution , Ahmedabad, Gujarat- India . and/or associates or sister concerns may be copied, reproduced, republished, transmitted, downloaded, uploaded or in any other manner for commercial use or otherwise without written permission of Drashti software Solution , Ahmedabad, Gujarat- India. Violation of this condition is a violation of copyright and other proprietary rights of The Crafts Decor and/or their associates or sister concerns or affiliates.
- The products/services provided on this site are without warranties of any kind either expressed or implied and www.thecraftsdecor.com disclaims all or any of them to the fullest extent. www.thecraftsdecor.com does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.
- Under no circumstances whatsoever shall www.thecraftsdecor.com be liable for any loss of data, lost profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site. Notwithstanding the foregoing, in no event shall www. Thecraftsdecor.com is liable to the user for any or all damages, losses, and causes of action including but not limited to, negligence or otherwise exceed the amount paid by the user to www. Thecraftsdecor.com for that specific service/product.
- All prices are FOB. Courier/ Shipping charges, delivery charges and packaging costs will be extra. All the taxes and customs if applied are not included in the invoice value.
- All trademarks and products are our manufacturers.
Return & Purchase Policy
- No COD. Goods will be dispatched after receiving full payment in advance.
- Shipping & GST @5% are always extra.
- Only defectives are allowed for return.
- Dispatch time 2-5 Days.
- Delivery takes 2-10 days depending upon shipping mode and location.
- Keep in mind that the shipping charges will not be reimbursed.
- UNBOXING VIDEO IS COMPULSORY FOR VALID RETURN REQUESTS.
- In case of any defects/genuine fault in goods, please notify us within 2 days of receipt of goods. Defective goods can be returned to our office at Ahmedabad, India. We will refund the product amount or we may replace the product.
- Any complaint with regards to damage or stains or stitching or any other should be reported to us within 2 days after receiving the receipt of the products. We may ask for a digital picture of the same in order to review the same.
- Return or Exchange because of disliking the products won’t be accepted back or exchanged.
- We do not accept any returns after 2 days of receiving the shipment.
- All products should be returned in original condition with tags intact as attached in any product. Presence of original tags is a must to accept returns.
- Returns would not be accepted for customized products.
- At TCD, we understand that there could be times when you may want to cancel an order for various reasons. While we strive to make cancellations easier for you, we regret to inform that we cannot accept cancellations of all orders.
- We would be unable to accept order cancellations for custom-made/ customized item(s), special sizes and altered item(s).
- Orders that are shipped from our warehouse or production unit cannot be cancelled.
- Shipment will take place ONLY at your billing address as per the preform a invoice/Estimate. Kindly check the address and telephone number in the preform a invoice/Estimate.
- Please note that no shipments made from us on Sundays and public holidays as our logistics partner does not make any pick-ups on those days.
- In rare cases, delays might occur due to Customs clearance delays, flight delays or other unavoidable circumstances. However we always try our level best to ensure delivery within the number of days to delivery as informed in our post-order communication to the customer.
- The choice of the consignment carrier is made by the sole discretion of DRASHTI SOFTWARE SOLUTION
- We Do prefer to deal with FedEx for their the safest and fastest professional service. Visit www.tnt.comand www.fedex.comfor the current charges and other details.
- The consignment will be delivered to the buyer’s specified address by the consignment carrier, after the clearance of all the customs formalities.
- TOTAL ACTUAL SHIPPING BILL WOULD BE ADDED TO THE CUSTOMER’S FINAL INVOICE.
- Please note that residential shipments to USA will be left at door if someone is not there to receive the package. Our courier agents DHL / FEDEX / TNT / UPS / DTDC / TRACKON etc will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
- If the products get damaged or lost during transit by the shipping company, The Crafts Decor can not be held liable. The Crafts Decor will not be held responsible for any delay, damage in transit, or otherwise due to the courier company. Once the customer receives the product from the courier company or any other delivery methods and acknowledges it, it shall be treated as good delivery and on no grounds it shall be returned as bad delivery.
Custom duty & taxes ?
- Customer must abide by the laws of his-her country. The Crafts Decor do not pay for the custom duties or any other Taxes/charges. In case there are any customs duties and Taxes incurred by the shipment, the customer is bound to pay them. Please note that we are unable to provide specific advice on customs duties or tariffs.
- If customer does not claim the shipment for whatever reason, The Crafts Decor shall not be held responsible for it.
- If shipment will sent back to us due to non-payment of custom duty and taxes or any other reason, Customer will have to pay re-freight charges and other taxes incurred by the shipment.
Minimum Order of Purchase?
- We have minimum order requirements according product catagories. For details, please send us an email specifying the product/style codes or catagory you want to purchase, your name, full address, contact numbers and business brief.